How to Withdraw
How to Withdraw
How to withdraw from your MOYO account – FAQ
1. How do I withdraw money?
Want to withdraw funds from your account? No problem! Customers may withdraw funds from their MOYO account at any time. Funds can be withdrawn up to the value of the balance of your MOYO account, minus the amount of margin used.
2. How long will it take to process my withdrawal request and when will I receive my funds?
Withdrawal requests take up to 1 business day to process, providing we have all necessary information.The estimated amount of time to receive your payment will vary depending on your payment provider.
3. How can I cancel my withdrawal?
To cancel your withdrawal request, please follow the steps below:
Enter your trading account and click on the “Withdraw Funds” tab
A pop-up message will appear. Use the “click here” link to view your withdrawal history
Click on the “Reverse” button
Confirm that you wish to cancel the request
All funds, including withdrawal fees, will be immediately returned to your account balance
Please note that if your transaction status is “In Process” you will be unable to cancel via the platform. In this case, please contact us and we will be happy to assist you.
4. What conditions are required to open a withdrawal request?
The minimum amount for withdrawal is USD $50
You must have withdrawable funds available
Your account needs to be verified, meaning a green tick appears on your profile (if you haven’t yet verified your account, please contact us and upload the required documents)
Your personal information, payment details and accompanying documentation are protected by MOYO’s stringent information security policy. Strict guidelines to safeguard your private information are in place and will satisfy the most demanding security-conscious financial services end user.
5. Are there any withdrawal fees?
Yes, withdrawal requests are subject to a withdrawal processing fee. You will see the actual withdrawal fee in the Cashier after you have entered the withdrawal amount; at this point you can still call a halt to the request.
6. How will I know if my withdrawal request has been processed?
You will be notified via email once the processing of your withdrawal request has been completed, together with the payment provider details of where we sent your funds. Also, you can click on ‘Portfolio’ and then on the history tab to see the status of your withdrawal.
7. What should I do if my funds do not appear in my account?
Click on the portfolio tab, then on the history tab, to see via which payment method your funds were sent. Alternatively you can check the email you received in relation to the processing of your withdrawal, which will specify the payment method to which the funds were sent and the date processed. Take into consideration that from the time we process your withdrawal, it can take up to 8 business days for the funds to appear in your account statement. If everything above was checked and you still cannot find the funds, please contact us. We will request you provide us with a payment method statement showing the incoming and outgoing transactions, from the time the withdrawal was processed, until the time you contacted us. Please make sure we can see your name, the transaction dates and the payment method details.
8. Is there a minimum for deposits made after the First Time Deposit?
Yes. All deposits other than the First Time Deposit (which varies from country to country) are required to be at least $50. For deposits made by wire transfer, the minimum required is $500.