How to verify your account

Verification is a mandatory part of the process of registering for the MOYO platform. Regulatory requirements dictate that we verify each new MOYO account. This keeps our platform secure and prevents untoward activity.

Once your account is verified, you will be able to enjoy the full benefits of the MOYO platform. To verify your account, you are required to upload both a proof of identity (POI) and proof of address (POA). Only after you provide us with both documents will your verification process begin. You can use the MOYO app to scan your documents directly to the platform.

Proof of Identity

Your POI document should contain your name, date of birth, a clear photograph, issue date, and if it has an expiry date, that should be visible as well. A passport is the preferred proof of identity, as it is the document which will be quickest for the MOYO team to process. Alternatively, you can use a driving license or any other government-issued ID. If the document is double-sided, and there’s relevant information on the backside, make sure to upload that as well.


Proof of address


Your POA document should contain your full name, address and an issue date, which should be no older than 6 months. The name or logo of the issuer should also be clearly visible. Please make sure to scan your document against a different-colored background, so that all four corners are visible.

Your proof of address can be one of the following:

  • Bank Statement
  • Credit Card Statement
  • Electricity, Water or Gas Bill
  • Council Tax Bill
  • Internet bill
  • Tax letter or Bill
  • House Rental Official Agreement – Issued from a Rental Agent
  • Letter from employer
  • Letter from your local municipality
  • Phone bill

The verification process can take a few days, and you will be notified once your account is verified. You can also follow your verification status on the MOYO platform. Verified accounts have a green tick next to the username on the user’s profile.

Our team will go over your documents and update your verification status, so there’s no need to open a Customer Service ticket inquiring about your verification process. In the event that your documents are rejected, we will send you an email with a clear explanation of what you need to provide. To avoid losing the email, please add MOYO to your ‘safe sender’ list in your email settings.